At Callaway Store at Progolfset.com, we’re committed to helping golfers worldwide get premium equipment with tour-level service. Below are answers to common questions about our products and services.

Product Questions

What types of golf clubs do you specialize in?

We focus on premium Callaway equipment including:

  • Drivers for maximum distance off the tee
  • Fairway woods for precision long shots
  • Hybrids that combine wood and iron benefits
  • Individual irons and 6-piece sets for complete bag solutions
  • Specialty wedges for short game mastery
Should I order individual irons or a complete set?

For golfers testing new specs, we recommend starting with individual irons. Our 6-piece sets offer better value when you’re ready to commit. All iron purchases are covered by our 15-Day Fairway Guarantee.

Pro Tip: Consider ordering one wedge first to test the grind and bounce before purchasing a full wedge set.

Shipping & Delivery

What are my shipping options?

We offer two tour-approved methods:

  • Express Speed ($12.95): 10-15 day delivery via DHL/FedEx with real-time tracking (recommended for drivers/individual clubs)
  • Free Global Delivery: 15-25 days via EMS for orders over $50 (ideal for complete sets when saving is priority)
How long does order processing take?

Our golf tech specialists take 1-2 days to verify and professionally pack your clubs with premium protection before shipment.

Do you ship to my country?

We ship globally except some remote Asian regions. Notable timelines:

  • North America: 7-12 days (Express)
  • Europe: Add 2-3 days for customs
  • Australia/NZ: Wedges clear faster than full sets

Returns & Exchanges

What is your return policy?

Our 15-Day Fairway Guarantee allows returns of:

  • Unused clubs in original packaging (full refund)
  • Defective items (pre-paid return labels provided)
Returns must be initiated within 15 days of delivery.
What if my new fairway wood doesn’t suit my swing?

This is exactly why we created our Fairway Guarantee! Simply contact us at [email protected] within 15 days to arrange a return.

Payments & Security

What payment methods do you accept?

We accept all major cards:

  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Will I incur customs fees?

We include all necessary documentation to smooth customs processing. While we can’t control local import taxes, our customs-friendly invoicing helps minimize delays.

Customer Support

How do I track my order?

You’ll receive tracking details via email as soon as your clubs leave our Anchorage warehouse. For urgent inquiries, contact our golf specialists at [email protected].

What if my clubs arrive damaged?

While our professional-grade packaging prevents most issues, if damage occurs, email photos to [email protected] immediately. We’ll expedite replacements through our Fairway Guarantee.

Still have questions? Our golf equipment specialists are ready to help at [email protected]. We typically respond within 1 business day.
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