At Callaway Store at Progolfset.com, we stand behind our premium golf equipment with the same confidence that tour professionals place in their clubs. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process to ensure your complete satisfaction.
Our Return Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:
- The item must be unused and in the same condition as when you received it
- All original packaging, tags, and accessories must be included
- A proof of purchase or order number is required
Non-Returnable Items
Due to hygiene and customization reasons, the following products cannot be returned or exchanged:
- Individual Irons (when purchased separately)
- Any club that has been custom-fitted or altered after purchase
- Products showing signs of use or damage not present at delivery
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
Step 1: Contact Our Customer Service
Email us at [email protected] within 15 days of receiving your order with the following information:
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Callaway Store Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Product Details:
– Product Name: [Product Name]
– Reason for Return/Exchange: [Please specify]
– Preferred Resolution: [Refund/Exchange for (specific product)]
Please provide return instructions at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Information]
Step 2: Receive Return Authorization
Our customer service team will respond within 1 business day with:
- A Return Merchandise Authorization (RMA) number
- Detailed return instructions
- The appropriate return shipping address
Step 3: Ship Your Return
Package the item securely in its original packaging and include all accessories. Affix the RMA number clearly on the outside of the package. We recommend using a trackable shipping service as you are responsible for the item until it reaches our warehouse.
Step 4: Processing Your Return
Once received, our team will inspect the returned item within 3 business days. You will receive email notification when:
- Your refund has been processed
- Your exchange item has been shipped
- Or if there are any issues with your return
Refund Information
Refunds will be issued to the original payment method within 5-7 business days after we receive and approve your return. Please note:
- Original shipping fees are non-refundable
- Return shipping costs are the customer’s responsibility unless the return is due to our error
- For exchanges, we will cover the shipping costs of the replacement item
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage and your order details. We will arrange for a replacement at no additional cost to you.
International Returns
For customers outside the United States (excluding certain Asian regions where we don’t ship):
- You are responsible for any customs fees associated with the return
- Original shipping costs will not be refunded
- Refunds will be issued in US Dollars; exchange rates may affect the final amount
Need Assistance?
Our customer service team is ready to help with any questions about returns or exchanges. Contact us at:
Email: [email protected]
Address: 5412 East 22nd Avenue, Anchorage, US 99508
We respond within 1 business day with the same efficiency we apply to processing your premium golf equipment orders.